Refund Policy

Last updated: 4 August 2026

Failed generations are never charged

If a generation fails, it is not counted against your quota. You do not need to ask for anything — this is automatic.

Subscriptions

• You can cancel at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.
• If you cancel within 14 days of your first payment and have used no more than 5 generations, we refund that payment in full.
• Beyond that, a period that has already been used is not refundable, because each generation consumes GPU time the moment it runs.

When we refund anyway

If the service was unavailable for an extended period, or produced systematically broken output because of a fault on our side, write to us. We would rather refund than argue.

Statutory rights

Consumers in the EU and UK have a statutory right of withdrawal for digital services. Where it applies, it takes precedence over this policy. Note that by starting a generation you ask us to begin performance immediately, which can limit that right for the part already delivered.

How to ask

Email support@polygrium.com from the address on your account. Refunds are issued by Paddle, who processed the payment, back to the original payment method.